FAQ

How long does shipping take?
Orders are processed within 1-2 business days, then shipped. Standard delivery takes 10-21 business days after that, depending on your location. We currently ship to Norway and the United States.


How can I track my order?
You'll get a shipping confirmation email with tracking information as soon as your order ships.


What's your return policy?
We offer a 30-day return policy on unused items in their original packaging. See our full Return & Refund Policy for details.


What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and Klarna through our secure checkout.


My order arrived damaged, or I received the wrong item — what do I do?
Contact us at support@crategrove.com with a photo of the item and we'll sort it out.


Do you ship internationally?
Right now we ship to Norway and the United States. We're working on expanding to more countries — email us and we'll let you know when we can reach you.


How do I contact you?
Email support@crategrove.com anytime — we read every message.